Assuring Our Residents’ Satisfaction

Your entire staff was outstanding and helpful. We thank you for taking good care of mother.

Hattie G.

My aunt finally made the difficult decision to relinquish her independence and accept long-term care. It was partly because of the kind, courteous, wraparound care and attention that she received during her subacute care stay that helped her make this decision. She felt like she was part of a new family that cared about her health and happiness. Our entire family THANKS White House for your professionalism, support, and love.

Jacqueline C.

We would like to take this time to tell you thank you for the care that you provided for our mother (Mrs. Vivian Berry) during her stay at your facility. You have an outstanding staff from the security at the front door to housekeepers that keep your facility clean. Everyone has made our mother’s stay at your establishment a pleasant experience. Any complaints that we had were handled in an expedient manner. Your staff went out of their way to accommodate our mother. Our mother is hearing impaired and the nursing staff took the time to explain everything they were doing for her. Your atmosphere is very pleasant and does not have that nursing home smell. Your bedrooms are large and spacious. The hallways are always so bright and cheery.

My sisters and I had the pleasure of witnessing the care that the afternoon staff on One South have given our mother. Your CNA’s gave outstanding care when it came time for Mom. Cherise took great care when it came to cleaning Mom and always did it with a smile, Joy brighten up the room whenever she came in taking care taking the time always speak to Mom and asking her how her day was, Donna handle the challenge of taking care of our mom with ease always soothing mom when she was in pain, Ms. Primo took the time to listen and talk to Mom. Nikki just started taking of mom within the last few weeks that she was there but she showed great care when it came to mom. Ms. Baxter and Ms. DeSchamps did not work that much with mom but they were always pleasant and polite, smiling and talk to Mom. Alex never took care of Mom but he spoke to her but assisted her when needed to get her in the bed. Your RN’s & LPN’s were great. Ms. Elizabeth and Ms. Beverly always explained everything they were doing for her. They took the time to explain every pill that she was getting and the reason for her having to take the pills. Sometime Ms. Elizabeth made Mom feel like she was her only patient. All of the nursing staff was always so caring and helpful even the ones that took care of them in the dayroom. We cannot name everyone but we appreciated all the care that the staff of every shift have shown to our mother. I would recommend your facility to anyone that has to put their parent or love one in a facility like yours. Thank you again for the excellent care that you gave to our Mom.

The Berry Family

Our family extends our sincere thanks and appreciation for the care you provided for our mother, Violet A. Tindall. It is always a difficult decision to place ones loved one in a care facility. At White House she received treatment from caring nursing personnel as well as a competent, compassionate physician in Dr. Guittari.

We’re also appreciative of the support we received from Mr. Dov Borenstein and Mr. Aaron Roseman in the business office. We found your facility to be consistently clean and applaud the janitorial staff who are also friendly and welcoming.

Thanks so much for providing this level of care for the last four years until Violet peacefully passed away on April 19, 2016.

All the best to those who embraced Violet and cared for her during these final years.

Linwood & Carolyn Tindall

This was my mother’s second time in White House for rehab. White house was my first and only choice for her. Joyce was very professional/knowledgeable and accommodating in every way possible. My mother has very high standards and expectations. Your staff has definitely exceeded those expectations.

“Keep doing what your doing” Well Done!!!

Betty Morton

I thank God firstly and the staff secondly for the good treatment you give to me.
May God bless the White House generally. Thank you thank you.

Claire Sinous

Although my interaction with the staff was minimal, they were very responsive to my concerns as it was my mom’s first night away without us since caring for her in 2009. Your facility came highly recommended and is six minutes from our home. I look forward to future visits for her as I can have peace of mind knowing she is in great care! Thank you!

Mrs. Mary Sharp

Very satisfied with rehabilitation, Mr. McCray started using walker with physical assistant, he hasn’t walked in over a year.

Thomas McCray

To God be the glory, I enjoyed my stay. Didn’t want to leave but had to leave.

Carel Jones

I was very hesitant when my daughter told me that she was bringing me to the nursing home. I came with reservations not knowing what to expect. However, I must confess that my fears were lifted when from the very first day of my stay. I was placed on the second floor and the nurses and aides were very warm and friendly and very attentive to my needs. Some of them even treated me as if I were their mother.

I appreciate and am very thankful for the alertness of the nurses who were able to send me out to the hospital so that I could have received the necessary help during my discomfort on my initial admission.

When I returned to White House I was placed on a different floor but with no regrets, for the aides and nurses were even more attentive to me. I became like their ‘grandma’ and everyone was very interested in my recovery process. They took very good care of me. I could not have desired being in a better nursing home.

Thanks to the therapy staff also for their diligent and consistent therapy sessions. They are a wonderful bunch of people. They always made me comfortable and the therapist who worked with me was very gentle and patient.

The social workers are amazing. I am proud of the manner in which they arranged everything for me during my stay at the nursing home and also the preparations they made for me on my discharge to home.

Recreation has a wonderful group of people. However, I must make mention of Elba who made me a beautiful bouquet of flowers while I was there. I cherish it so much that I brought it home to decorate my bedroom.

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